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Delivery

 

The delivery charge is only $5.00 per order, to one address 

The exception to this are deliveries to the Outer Islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d’Urville Island) which will incur additional costs.

 

Special offer periods may apply.

 

 

The delivery charge for large items is $75 
For orders that include large/heavy items, the delivery charge will be $75 per order to one address. We will notify you if the actual delivery charges are higher than originally estimated, in which case you may cancel the order (or any part of it) prior to delivery and receive a refund (including the applicable delivery charges) in respect of the cancelled order.

Please note that we are unable to deliver large items on weekends.

 


Delivery within 3-5 days
We endeavour to deliver all stocked items within 3-5 working days of us confirming receipt of your order, although this timeframe is an estimate only.

If we are not able to supply the products or there is likely to be a delay (e.g. because the product is out of stock or the delivery is to a rural/remote location), we will notify you as soon as is reasonably possible after we become aware of this, in which case you may cancel the order (or any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any).

 

 

Authority to Leave

All standard delivery orders will be attempted to be personally delivered to you with a signature obtained. However, in a situation where a signature cannot be obtained the courier driver has been given authority to leave the parcel in a safe place, unless a signature has been specifically requested. Any special delivery instructions that have been entered in as part of the checkout process will be followed (ie. Leave in letterbox or at backdoor).

If you would prefer a signed delivery, please leave a note in the Delivery Instructions to let us know.

 

Physical delivery address required as delivery is by courier
We cannot deliver to a P.O. Box address so please provide a physical address. 
Delivery will be by courier or freight forwarder.  An email will be sent to you when the goods are dispatched to enable you to track and trace your order.

For standard item delivery, if you are unavailable to sign for an item when our courier calls, the courier driver has been given authority to leave the parcel in a safe place unless a signature has been specifically requested.

The risk of any loss of, or damage to, the products will pass to you on delivery.

 

 

Delivery only within New Zealand 
An overseas order may be placed with a New Zealand delivery address.  Currently, we do not deliver outside New Zealand.

 

 

Additional delivery charges
If applicable, estimated delivery charges will be displayed when you complete your order, although in some cases the actual delivery charges may be higher (e.g. if the products are large/heavy or delivery is to a rural/remote location).

We will notify you if the actual delivery charges are higher than originally estimated, in which case you may cancel the order (or any part of it) prior to delivery and receive a refund (including the applicable delivery charges) in respect of the cancelled order.

 

 

 

 

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