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Click & Collect

 

We are excited to announce that we are trialling a Click & Collect service at Rebel Sport. Due to this being a trail period, Click & Collect is currently only available for collection from our Rebel Sport Botany store in Auckland.

 

We hope to have this available at other stores soon. However, in the meantime if you do not live in Auckland please bear with us
as we work through this trial period so we can deliver the best possible service for all future Click & Collect orders at Rebel Sport stores.

 

 

How Click & Collect Works?

 

In your shopping cart you will have an option to select your delivery method, either ‘Click & Collect’ or ‘Home Delivery’.
When ‘Click & Collect’ is selected, a drop down menu will appear where you will be able to select your collection store.
Once the collection store is chosen, you can then ‘Proceed to Checkout’.

 

Once you are in the ‘Billing & Delivery’ section you will have the option to nominate a person who will be collecting this order
if you cannot.
NOTE: For security purposes we will only be able to hand over the order at the collection, with appropriate ID, to:

 

  • The person who placed the order
  • The nominated collector

 

An Order Confirmation will be sent showing the address of the chosen store location.

Once your order is ready for collection you will be sent an email to notify you.

 

 

Cost of Click & Collect

 

All Click & Collect orders are free of any freight costs.

 

 

Click & Collect Order to Collection Time

 

Click & Collect orders take the same length of time as our standard home delivery, 3-5 business days.

 

This is due to some Click & Collect orders being sent from one of our other distribution centres based across the country. If your order is being sent from another distribution centre, it will depend how close the distribution centre that your order will be coming from is to your selected collection store. The above factors will contribute to the time it will take for your Click & Collect order to be ready for collection.

 

 

Collection Criteria

 

Click & Collect orders must be collected by either the person who placed the order or by the nominated person. For security purposes please ensure you bring the below:

 

  • Order Number

  • Vaild Photo ID*

 

*Please note that upon collection your photo ID type & number will be recorded for security purposes

 

 

Failure to Collect your Order

 

If you cannot collect your order within 7 days of it arriving at your chosen collection store, please contact our Customer Service team on 0800 732 351.

 

Should you fail to collect your order after 14 days of it arriving at your nominated collection store the order will be cancelled and a refund will be processed back onto the card that was used to place the original order.

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