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GET IN TOUCH

0800 732 351

Calling Hours

Mon - Fri: 8.00am - 6.00pm
Sat - Sun: 9:00am - 4:30pm


Click here to email us

GET IN TOUCH

0800 732 351

Calling Hours

Mon - Fri: 8.00am - 6.00pm
Sat - Sun: 9:00am - 4:30pm


Click here to email us

Frequently Asked Questions

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RETURNS & EXCHANGES

You have a couple of options when it comes to returning an online order. The easiest and fastest way to make a return is to bring it to any one of our stores along with your proof of purchase where they will be able to assist you.

 

Alternatively, we offer a free collection service for online orders only. This process can take up to 10 working days for collection and refund/exchange. This can be done by completing a returns form on our contact us page.

 

Returns or exchanges need to be within 30 days of your purchase and in the same condition you received it.

 

In-store Purchases

Return in-store only within 30 days.

 

Online Purchases

Return in-store or via our collection service. This can be done by completing a returns form HERE

Please ensure you have your proof of purchase when returning items in store.

If you have purchased items with an alternative form of payment (Afterpay, Laybuy or Humm), these can only be exchanged in store.

 

This needs to be within 30 days of your purchase with proof of purchase and in the same condition you received the items in.

 

If you are unable to get in store and would like an exchange to another size/colour or item, get in touch with us and we can organise for a return and refund so you can purchase what you would like.

All exchanges are subject to stock availability.

Yes, if you arrange collection of your parcel via our Customer Service team. Should you return via a different courier, the cost will not be reimbursed and we will not be liable for the parcels journey. We suggest you obtain a tracking number for your own security purposes.

Yes, Items can be returned for a exchange/refund to any one of our stores.

Aramex operates on different cycles depending on your collection area - they also tend to experience delays during busy periods.

 

If you still have concern that there is an error with your pick up you can contact our customer service team who will investigate this for you.

For online purchases returned to us, please allow for 7 working days for your refund to appear in your account from the date the return arrived back to us. If returning to a store the refund should appear within 2-3 hours of the refund transaction.

If the refund was processed onto your card, please be advised that the full price of the item was refunded. Therefore, we have refunded the installments you have paid and also provided the funds for the remaining installments from the return date.

 

If you have any further queries please contact our Customer Service Team.

If the store does not have stock of what you would like to exchange to, they will be able to have stock transferred from other nearby stores.

If you are organizing a return of an item, this will be done at your own risk. Alternatively, we are able to arrange a courier collection, free of charge.

 

Please get in contact with us to assist with this process.

These can be exchanged in-store with the tax invoice/consignment note as proof or purchase.

The fastest way to your return your order is in-store. They will be able to accept your return and provide a refund almost immediately. Please note orders must meet our returns guidelines.

Unfortunately, in-store purchases can only be handled in-store physically as the online systems will not have the information needed from that in-store purchase.

In-store Purchases: original receipt or bank statement showing transaction.

 

Online order: Packing Slip or bank statement showing transaction. Commercial: Tax Invoice or Consignment Note.

Tax invoices can be located in your customer account.

 

Please log in and select: Order History> Order Details > Download invoice (or) if the order is placed as a guest then please get in touch with us and we can provide this for you.

Our Tax Invoices are generated once the order is ready for dispatch.

 

Please log in and select: Order History> Order Details > Download invoice (or) if the order is placed as a guest then please get in touch with us and we can provide this for you.

Unfortunately, we cannot change orders that have been processed for delivery to Click and Collect. Depending on the order progress we can cancel the order so that you may place a new order online for Click & Collect instead.  If the parcel is in transit we may not be able to cancel and refund this in time.

Once the order is placed we are unable to make changes to the items in the order. Please contact our Customer Service Team and they can cancel the item(s) for a refund. Please note that a new order will need to be placed with correction.

 

If the order has already been sent, you may need to follow the returns/exchanges process.

Yes, you may cancel your order or part of your order any time prior to it being collected by the courier, please contact our Customer Service team to do so.

 

However, once it has left us with the courier it will need to be treated as a return – please visit our 'Returns' section for further details.

Please contact the customer services team as soon as possible. We will make all efforts to have this re-directed or returned to sender.

 
Returning Instore
Returning Online
If originally purchased: Online or instore Online only
Within (time period): 30 days 30 days
Processing time: Instant* Up to 7 business days*
How to: Drop off at store for free Arrange a FREE courier pick by completing a returns form HERE**
Include: Original receipt Packing slip, with completed returns section (see bottom of slip)

  

* If the items is faulty, it may be sent to a supplier for assessment before a refund or exchange is offered. 

** If you send the item back yourself, you are responsible for the product until it arrives at our Online Warehouse and the courier charges incurred.

 

In-store receipt number
 
RETURNS CONDITIONS
In-store receipt number
 
RETURNS EXCEPTIONS

 

 
  • Must be in original, unused condition, complete with original packaging, instruction manuals etc.
  • Must have packaging slip as proof of purchase.
  • If an item is faulty, it may be sent to a supplier for assessment before a refund or exchange is offered.
Vouchers
Underwear
Compression Clothing
Swimwear
Earphones
Mouthguards
In-store receipt number
 
RETURNS CONDITIONS
In-store receipt number
 
RETURNS EXCEPTIONS

 

 
  • Must be in original, unused condition, complete with original packaging, instruction manuals etc.
  • Must have packaging slip as proof of purchase.
  • If an item is faulty, it may be sent to a supplier for assessment before a refund or exchange is offered.
  • Vouchers are excluded from this policy and cannot be returned. 

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