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Our $4 Click & Collect fee helps cover the cost of picking, packing, and holding your order at your chosen store. This applies whether the items are already in stock or need to be transferred from another location to complete your order.
Want to skip the fee? You can place a Click & Collect order for free by visiting any of our stores and using the in-store kiosk. Our friendly team will be happy to help you through the process!
Yes, you can wait for all of the items to arrive in store and collect it once. Your order will not be cancelled unless you have not collected your order within 14 days of all items being available.
Yes! Click & Collect orders can be exchanged at any of our store locations. If your local store doesn’t have the item in stock, they may be able to source it for you from another location.
Click & Collect is a super easy way to shop.
You just browse online, choose what you want, and select your local store at checkout. Once your order’s ready, we’ll send you an email to let you know. Then you just pop into the store and pick it up—no waiting around, no delivery fees. Simple as that!
We always try to send your order from your local Rebel Sport store to get it to you as quickly as possible. However, sometimes that store might not have everything you’re after. When that happens, we may source items from another store to make sure you get your full order.
This might mean your delivery takes a little longer, but it helps us make sure you don’t miss out on the items you love.
Absolutely — if you spot the item in-store before you’ve received your “Ready for Collection” email, feel free to get in touch with our Customer Service Team. We can help cancel your Click & Collect order and process a refund.
Just a heads-up: you’ll need to pay for the item in-store separately, and the refund for your online order will take around 3–5 business days to show up in your account. Unfortunately, we’re not able to transfer your online payment directly to an in-store purchase.
Once your order is placed, we’re not able to change the collection store — sorry about that!
If you’d prefer to cancel the order and place a new one at a different location, just get in touch with our Customer Service Team and they’ll help sort that out for you.
Just a quick note: all products are subject to availability, so we recommend checking stock at your preferred store before placing a new order.
If something’s not quite right, don’t worry — just get in touch with our Customer Service Team and they’ll be happy to help sort it out for you.
We’ll hold your Click & Collect order for 14 days from the time it’s ready to be picked up. If it’s not collected within that time, we’ll go ahead and cancel the order and process a refund for the items.
Need a bit more time? No problem — just get in touch with us and we’ll do our best to help.
If you’ve changed your mind and no longer need the order, let us know and we can cancel it and arrange a refund for you.
We always aim to send your order from your local Rebel Sports store to get it to you as quickly as possible. But sometimes, that store might not have everything you’re after.
To make sure you get your full order, we may send some items from another store that has them in stock. This can take a little extra time, but it helps us give you access to our full range of products.
Yes, you can! If you need to cancel your Click & Collect order, just get in touch with our Customer Service Team by phone or email and they’ll help sort it out for you.
Yes, they can! If someone’s collecting your order on your behalf, they’ll just need to bring a copy of your order confirmation and a valid photo ID.
Accepted forms of ID include:
This helps us make sure your order is collected safely and securely.
We aim to get your Click & Collect order ready as soon as we can, but timing can vary depending on stock availability at the store. Because of this, we’re not able to guarantee an exact timeframe.
Most Click & Collect orders are ready within 1–5 business days, and for larger items, it might take a little longer — around 3–7 business days.
We’ll send you an email as soon as your order is ready to collect!
We do need to see valid photo ID when you come to collect your Click & Collect order — unfortunately, we’re not able to make exceptions to this.
If you don’t have photo ID, you’re welcome to nominate someone else to collect the order on your behalf. Just contact our Customer Service Team and they’ll help you set that up.
Alternatively, we can cancel your order and issue a refund so you can purchase the items in-store instead.
The store selected may not always have the stock of the item/s within your order. Sometimes we source items between stores to have them available for collection.
When you’re shopping, you’ll see all your selected items in the Shopping Cart. Once you click “Proceed to Checkout,” you’ll be able to choose the Click & Collect option on the Billing and Delivery page.
That’s where you can select your preferred store for pickup!
At this stage, we’re not able to switch a Click & Collect order to home delivery — sorry about that!
If you’d prefer to have your items delivered, our Customer Service Team can help cancel your current order so you can place a new one for home delivery instead. Just give them a call or send an email and they’ll take care of it for you.
Yes! All full price, sale and clearance items will count towards your next reward. The only items that do not count are the purchase of gift cards, shipping / click and collect charges and donations to Cure Kids.
No – please choose to use either the coupon code or the reward (we recommend the one that expires sooner) if you’re lucky enough to have both!
If you return an item, any spend earned from that purchase will be removed from your account. If you redeemed rewards on the order, your refund will be adjusted accordingly.
You will be notified via email (make sure you’re still opted in) within 24 hours of qualifying for a reward/s. You can use your reward/s (online or in-store). Redemption options will appear automatically when eligible.
Yes. Your spend will expire after 12 months if it hasn’t been used towards a reward.
Spend is usually added shortly after your purchase. In some cases, it may take a little longer depending on system processing times. Rewards will be emailed to you and show in your account within 24 hours.
You’ll earn rewards when you make eligible purchases in-store or online (as long as you’re logged into your account or provide your details at checkout, so we can link it to your account). Please note that we are unable to add purchases retrospectively to your account.
No, membership is completely free.
You can join by creating an account online or signing up in-store. Registration is quick, and it’s free to become a member.
Club Rebel is our rewards program that lets you earn rewards when you shop with us. Members can enjoy a $30 reward on every $300 spent, exclusive offers, member-only promotions, and a faster checkout experience.
Once our team has processed your refund, it may take a few working days for your bank or Afterpay to complete the transaction on their end.
If you have any questions or need an update, feel free to give our Customer Service Team a call — we’re happy to help!
We do our best to keep our stock information up to date, but occasionally an item might go on backorder after you’ve placed your order. This just means our team is working behind the scenes to locate the stock for you.
As soon as we find it, we’ll get it on its way to you. If we’re unable to locate the item(s), we’ll automatically process a refund and let you know.
Where possible, we’ll also offer suitable alternatives so you don’t miss out
To get your items to you as quickly as possible, we sometimes split orders and send them from different locations around the country. This means you might receive multiple tracking numbers and parcels.
If your order has been split, we’ll let you know — just make sure to scroll to the bottom of your tracking email, as there may still be more items on the way.
If you believe you’ve received all your parcels but something’s still missing, please get in touch with us and we’ll look into it for you.
We totally understand — sometimes things don’t go to plan, and we’re really sorry if that’s happened with your order.
The good news is, we’re here to help! Just take a couple of photos of the item(s) and get in touch with our Customer Service Team. They’ll be able to assist you with a replacement or next steps.
Thanks so much for your patience and understanding — we really appreciate it.
To get your order to you as quickly as possible, we sometimes split it into different dispatches. This means items might be sent from different locations or packed separately depending on their size or packaging needs.
Keep an eye on the parcel labels — if you see something like “Box 1 of 2,” it means there’s another parcel on the way.
If you think you’ve received all your parcels but are still missing something, just get in touch with us and we’ll be happy to look into it for you.
We’re really sorry to hear that — we know how frustrating it can be when something arrives damaged or isn’t quite right.
If the issue happened during delivery with one of our couriers, or there’s a fault with the product itself, we’re here to help. Just take a few photos of the item and get in touch with our Customer Service Team so we can look into it for you.
Please note: if you’ve arranged your own delivery service (for example, to send items overseas), we’re unable to take responsibility for any damage that occurs during that process. We strongly recommend checking all items before sending them on.
In some cases, we may need the product returned to help resolve the issue — our team will guide you through that if needed.
In some cases, yes — we can help source replacement parts for certain products.
To get a quote, just pop into your local store or give our Customer Service Team a call with the details of the part you’re after.
They’ll be happy to check what’s available and guide you through the next steps.
To process a refund, we do need to return the funds to the original payment card — which means the cardholder needs to be present in-store.
That said, in some cases, the store manager may be able to make an exception. We recommend giving your local store a call before heading in to discuss your options.
Standard Orders - The delivery charge is $8, with some exceptions (subject to special promotions).
And we aim to deliver within 1- 3 business days.
Medium orders cost $15 for delivery, with an estimated delivery time of 1–3 business days. Some exceptions may apply (subject to special promotions).
Rural Deliveries – The delivery charge is $10 for any rural post codes, and we aim to deliver within 3-8 business days.
Priority Delivery- The delivery charge is $14 on selected postcodes for orders placed before 2pm. We aim to deliver between 6pm - 9pm.
Large or Oversize Orders - The delivery charge is $75 and we aim to deliver within 3-7 business days for non-rural post codes and 10-15 business days for any rural post codes.
XL orders have a delivery charge of $99, with delivery expected within 3–7 business days for non-rural post codes and 10-15 business days for any rural post codes. Some exceptions may apply (subject to special promotions).
Please contact the customer services team as soon as possible. We will make all efforts to have this re-directed or returned to sender
You can track your order progress from your Customer Account, or by using the tracking details supplied in your dispatch email. If you have not received your tracking details yet, these will be sent after the item has been picked and packed.
Our standard delivery time frame is 3-5 business days (3-7 for large items), and 3-8 business days for rural addresses (10-15 for large items)
Standard Delivery & Rural
Your order can be tracked using www.aramex.co.nz
Large Delivery or Over-sized Items
All large delivery and oversized items can be tracked at http://fasttracker-nz.tollgroup.com
If you are still unable to track your order using these links, please let us know.
At the moment, we’re only able to deliver orders within New Zealand. If you’d like to ship something overseas, you’ll need to arrange international shipping on your end.
If you have any questions or need help with your order, feel free to reach out to our Customer Service Team — we’re happy to assist!
Once your order is placed, we’re unable to make changes to the items — but don’t worry, we’re here to help! Just contact our Customer Service Team, and we can cancel the item(s) for a refund. You’ll then be able to place a new order with the correct items.
If your order has already been sent, no problem — you can still follow our returns or exchanges process.
We’ll do our best to make things right, and we’re always happy to assist!
If your tracking number isn’t showing any updates, don’t worry — here are a few things to check:
⏱️ Allow Time for Scans to Load
🚚 Delivery Partners & Tracking Links
Standard Delivery & Rural Orders
Large or Oversized Items
❓ Still No Tracking Info?
If you’ve waited the recommended time and still can’t see any updates, please contact our team — we’re here to help!
You may have entered an incorrect email address when placing the order. If you are unable to see this order in your account then please get in contact with us and we will locate it for you.
We always try to fulfill your order from your local store first. But sometimes, they might not have everything you’re after. To make sure you get access to our full range, we may source your items from another store — or even multiple stores — to complete your order.
This helps us get your items to you as quickly and completely as possible!
If you live in an eligible suburb below, you can upgrade to Express Tonight delivery for $14.00 and receive your order on the same day between 6 pm and 9 pm. This service is only available Monday - Friday. To be eligible for Express Tonight, you must place your order before the cut-off time. Auckland - 2 pm Orders placed after the cut-off time will be delivered on the following working day between 6 pm and 9 pm. See below a list of postcodes where Evening Express is available:
Post codes available.
Auckland (Panmure):
Wellington (Petone):
Christchurch (Salisbury & Colombo:
Oversize or large items are products that require special handling due to their size or weight. You’ll see a $75 delivery charge clearly displayed at the top of the product’s long description and again during checkout.
These items are delivered by our trusted partner, Team Global Express, who specialise in transporting large freight safely and efficiently.
Unfortunately, our stores are not authorized to process payment over the phone. Therefore, payments will need to be done physically in-store.
Yes — you can cancel your order (or part of it) any time before it’s collected by the courier. Just contact our Customer Service Team, and we’ll take care of it for you.
Once your order has been picked up by the courier, it’s on its way — so from that point, it would need to be treated as a return. Please refer to our Returns section for more details.
Your tracking number will be provided to you once your order has been picked and packed. This will also provide details on how you can track your order.
Our standard delivery time frame is 3-5 business days.
Once your order has been processed for delivery, we’re unable to switch it to Click & Collect — our systems don’t allow changes at that stage.
Depending on how far along your order is, we may be able to cancel it, so you can place a new order online for Click & Collect instead. However, if your parcel is already in transit, we might not be able to cancel or refund it in time.
If you're unsure, reach out to our Customer Service Team and we’ll do our best to help!
Once your order is placed, we’re unable to make changes to the items — including size, colour, or quantity. If you need to make a correction, you’ll need to place a new order, and the correct item will be charged to the same account used for the original purchase.
Don’t worry — a refund for the incorrect item will be processed back to your account within 7 business days.
If your order has already been sent, you may need to follow our returns or exchanges process. Please note that changes are subject to stock availability, so it’s best to act quickly.
Yes, you can — and the sooner, the better! Once your order has left us, it becomes much harder to update the delivery address, and there’s a chance it could be delivered before the change can be made.
To request an address change, please contact our Customer Service Team as soon as possible, and we’ll do our best to help.
If you notice an issue with your delivery address, please contact our Customer Service Team as soon as possible. We’ll do everything we can to redirect the parcel or have it returned to sender before it’s delivered.
Acting quickly gives us the best chance to fix it!
There could be a few reasons for this! Sometimes our couriers do a great job of safely tucking your parcel away on your property — especially if no specific delivery instructions were provided. Have a good look around, including near sheds, behind planters, or under cover.
If you still can’t locate it, please contact our Customer Service Team and we’ll investigate it for you.
Unfortunately, we can’t guarantee a hold on deliveries once your order is placed. However, you may be able to arrange a hold directly with our delivery partners — it’s worth checking with them.
Just so you know, our standard delivery timeframes are:
Evening Express Delivery is available for selected postcodes and for standard items only (not available for large items and rural addresses).
Orders placed before 2pm NZT will be delivered the same day between 6pm and 9pm using NZ Post. Orders placed after the 2pm cut-off will be delivered the following business day between 6pm and 9pm.
If your order is not delivered as promised, we will notify you via text and email. In such cases, we will switch to our standard delivery service and refund your Evening Express Delivery fee. Standard deliveries will arrive within 1-4 working days.
While we’re unable to change the email address once your order has been placed, we’re happy to help in other ways! If you need a replacement confirmation or invoice, just reach out to our Customer Service Team — we’ll gladly re-send it to you.
We’re here to make things easy, so don’t hesitate to get in touch.
Yes, you may cancel your order or part of your order any time prior to it being collected by the courier, please contact our Customer Service team to do so.
However, once it has left us with the courier it will need to be treated as a return – please visit our 'Returns' section for further details.
If you have used these payment methods online, we can issue a Gift Card for the difference in price to send to you. If you have used these methods in store, you can visit your local store to offer the price difference.
Yes, Items can be returned for a exchange/refund to any one of our stores.
At Rebel Sport, we’re committed to making sure you always get the best deal when you shop with us. That’s why we’ve created two simple ways to make sure you never miss out on a great price. Our price guarantee works in two ways:
Option 1
Seen a better price elsewhere? If you find an identical product that’s in stock at a lower advertised price from another New Zealand retailer, we’ll beat that price by 10% — either in-store or through our contact center.
Please note: This excludes factory outlets, clearance stores, popup sales/events, online only retailers, warehouse or clearance outlets selling one offs or factory seconds, and It must be a retail store located in New Zealand. Does not apply to bulk or commercial orders
You will need to apply before making your purchase — we’re not able to apply the Price Guarantee after the sale is complete.
Option 2
If you buy something from us and then see it advertised at a lower price within 14 days of your purchase, we’ll happily refund you the difference!
What do you need to do? Just show us your proof of purchase — this could be your receipt or a bank statement — and make sure to get in touch with us while the lower price is still valid (during the sale period). We’ll take care of the rest!
We can process the Price Promise once your order is marked as Completed (dispatched or ready for Click & Collect).
Please note: If your item is a Clearance product, we can’t reduce the price further — but we’ll still give you a Gift Card for the difference.
If you find a lower advertised retail price on an identical item which is currently in stock, upon confirmation we’ll beat the price by 10% on the spot or online. This applies to New Zealand retailers but excludes warehouse, clearance outlets and online only retailers.
In order to claim the price guarantee, please bring proof of the competitor price to any one of our stores and they will be able to assist you with this claim. Alternatively get in contact with us and we will be able to place the order over the phone with you.
If you find a lower advertised retail price on an identical item which is currently in stock, upon confirmation we’ll beat the price by 10% on the spot or online. This applies to New Zealand retailers but excludes warehouse, clearance outlets and online-only retailers.
To claim the price guarantee, please bring proof of the competitor price to any one of our stores and they will be able to assist you with this claim. Alternatively, get in contact with us and we will be able to place the order over the phone with you.
We offer a Price Guarantee up to 14 days after your original purchase for moments like these so you can rest assured you will always get the sale.
In-store Purchases
Please visit any of our stores with your receipt on the day of the sale to receive this Price Guarantee.
Online Purchases
You are able to bring this in to any one of our stores to honor the Price Guarantee or alternatively contact our customer services team for assistance.
Yes - Please screenshot the sale price and record the date/time of that sale. When collecting your order in-store a Price Guarantee can be processed.
Unfortunately you will need to head into any one of our stores to claim this price promise. We're unable to process this online for you.
f you returned your item in-store and the refund was processed back to your card, that means we’ve refunded the full amount of your purchase. However, Afterpay will still continue to charge your scheduled payments — they don’t automatically stop when a refund is issued.
We recommend using the refunded amount to pay off your remaining Afterpay installments. This helps avoid any confusion or unexpected charges.
If you’re unsure or need help, our Customer Service Team is always happy to assist!
Damaged or faulty products
At Rebel Sport, we stand by the quality of our products and are committed to ensuring you are satisfied with your purchase. If your product is damaged or faulty, you can return the product for a refund or an exchange either to one of our stores or at the below link which will take you to our self return portal. Please contact our customer service team for support on this if needed
Change of mind
If you change your mind or are not happy with something purchased from us, you can return the product for a refund or exchange within 30 days (or 60 days if the product was purchased during December) provided the item is in original unused condition, complete with its original packaging and instruction manuals and proof of purchase, e.g. till receipt, online order packing slip or copy of bank statement that shows the actual transaction.
Please note for health and safety reasons we are unable to accept change of mind returns on the following items:
Please click on this link for more information and to take you to the self return portal.
Yes, if you arrange the collection of your parcel via our Customer Service team or by using the self-return portal, please click on this link the returns postage will be complimentary. Should you return via a different courier, the cost will not be reimbursed, and we will not be liable for the parcel's journey. We suggest you obtain a tracking number for your security purposes.
Your order can be returned to any one of our stores or we are able to book a courier collection for your return. Please note if your order was purchased in-store, it must be returned to a physical store.
In-store
Please bring your packing slip and items to any one of our stores. This is the fastest and easiest way to have your products returned or exchanged.
Online Collection
We can book a courier collection however this may take up to 15 days.
Please complete this form if you would like this option and our team will create the returns label for you or you will be able to complete the self return online form by clicking on this link: https://www.briscoes.co.nz/returns/
No worries — if your local store doesn’t have the item you’d like to exchange for, the team can usually arrange to have it transferred from another nearby store. Just have a chat with the staff in-store and they’ll do their best to help you out
Aramex operates on different pickup cycles depending on your location, and they can experience delays during busy periods — especially around holidays or sales.
If you think there’s been an error or your pickup is taking longer than expected, please get in touch with our Customer Service Team. We’ll be happy to look into it for you and make sure everything’s on track.
We're sorry to hear you're having trouble booking a return! Let’s walk through a few quick checks to help get things sorted.
Make sure the order number you're entering is correct. You can find it in your order confirmation email or packing slip.
Returns can only be started 24 hours after your parcel has been delivered. This gives our system time to confirm your delivery
Be sure to enter the same email address you used when placing your order
Still seeing an error? Try refreshing the page and submitting the form again. Sometimes a quick refresh does the trick!
If you’ve checked all of the above and still can’t access the portal, we’re here to help! Please our Customer Service team and we’ll assist you directly.
Here's what you need to know:
Refunds usually appear in your account within 2–5 business days after processing.
Exchanges depend on stock availability. If the dispatch store doesn’t have the item you need, we may process the exchange online so another store can send it to you. This may involve:
Still need help? Contact our Customer Service Team and we’ll be happy to assist!
Once our team processes your refund, it can take up to 7 working days to appear in your account if the return was sent back to our online store.
If you returned your item in-store, the refund should show up within 5–7 business days, depending on your bank.
If you have any questions or need help, feel free to contact our Customer Service Team — we’re here to help!
Absolutely — if you paid using Afterpay, you can exchange your items in-store only. Just make sure you pop in within 30 days of your purchase, bring your proof of purchase, and the items need to be in the same condition you received them.
If you’re unable to visit us in-store, no worries! You can return your items to our online store for a refund, and then place a new order for what you’d like instead. Just reach out to our team and we’ll help you book a free return.
Please note: exchanges depend on stock availability, so we recommend checking in with us first if you're after something specific.
If you're sending an item back to us, please note that returns are made at your own risk — you're responsible for making sure the item gets to us safely.
Prefer a hassle-free option? You can book a free courier collection through our returns portal here
We accept different types of proof depending on how you made your purchase:
If you're ever unsure, feel free to contact our Customer Service Team — we're happy to help!
These can be exchanged in-store with the tax invoice/consignment note as proof or purchase.
Your Tax Invoice is generated once your order is ready to be dispatched.
To download it:
If the order is placed as a guest then please get in touch with us and we can provide this for you.
Unfortunately, in-store purchases can only be returned in-store. Our online systems don’t have access to the details of your in-store transaction, so we’re unable to process those returns remotely.
If you need help or have questions, feel free to reach out to our Customer Service Team — we’re here to help however we can!
The fastest way to your return your order is in-store. They will be able to accept your return and provide a refund almost immediately. Please note orders must meet our returns guidelines.
Gift vouchers (both online and physical) have a validity of 3 years.
Free Delivery or Free Click & Collect
Free standard delivery for online orders or Free Click and Collect for in-store pick up is available on all online orders and valid for 30 days from email received date. Does not apply to rural, oversized or express delivery. To redeem this offer, you must be logged into your account on the website. If you don't have an account please create one or click forgot password to reset your account. Code must be applied at checkout and doesn't apply to previous purchases. Discounts exclude the purchase of gift vouchers. Personal shoppers only, trade not supplied. No phone or mail orders, no rain checks.
$15 off Coupon
$15 off is available on purchases of $100 or more online and in any Rebel Sport store. To redeem this offer, you must mention or show this email in store prior to payment or be logged into your account on the website and enter coupon code WELCOME15. If you don't have an account please create one or click forgot password to reset your account. Offers available for 30 days from email received date and can be redeemed online and in stores. Code must be applied at checkout and doesn't apply to previous purchases. Discounts exclude the purchase of gift vouchers. Personal shoppers only, trade not supplied. No phone or mail orders, no rain checks. If a refund is requested, we will refund you on a pro rata basis across all items that was purchased in the order. Offer cannot be used in conjunction with another coupon code.
$20 off Coupon
$20 off is available on purchases of $100 or more online or in any Rebel Sport store. To redeem this offer, you must mention or show this email in store prior to payment or you must be logged into your account on the website. If you don't have an account please create one or click forgot password to reset your account. Offers available for 30 days from email received date and can be redeemed online and in store. Code must be applied at checkout and doesn't apply to previous purchases. Discounts exclude the purchase of gift vouchers. Personal shoppers only, trade not supplied. No phone or mail orders, no rain checks. If a refund is requested, we will refund you on a pro rata basis across all items that was purchased in the order. Offer cannot be used in conjunction with another coupon code.
The discount is applied against each individual product rather than the basket total. The total paid will already include this discount.
There are a few reasons why your coupon may not be accepted, these include:
Select customers will be sent a coupon, in order to be eligible please subscribe to our mailing list. Please note, not everyone will receive the same coupon.
From time-to-time we may release coupon codes for deals. In order to hear first for these deals please sign up to email alerts on our website.
You do not require a coupon code to proceed with purchases.
You can use coupons on all products as long as the cart meets the value threshold. The only exclusions are Gift Vouchers and Cure Kids donations.
Absolutely, you can use multiple gift cards when making an online order.
Just repeat the process for any additional cards you want to use.
Kindly contact our Customer Services Team via email or call us on 0800 274 726. Please provide proof of purchase for the gift card or a copy of the bank transaction. Our team will be happy to assist you further.
A coupon code is a special combination of letters, numbers, or both that you can enter during checkout to receive a discount or promotion on your purchase. These codes are typically provided during sales, special events, or as part of loyalty rewards. Just enter the code in the designated field at checkout, and the discount will be automatically applied to your order.
There may be a number of reasons your coupon isn't applying. Please ensure you're entering the correct code or else it could be one of the following:
Got a coupon code? Awesome! Here’s how to make the most of it:
Coupon codes are sent directly to you and are valid for 30 days — unless stated otherwise. Be sure to use them before checkout, as they can’t be applied afterwards.
🛒 How to Apply
⚠️ A Few Things to Remember
Need help? Our support team is happy to assist! 😊
If your order hasn’t moved to the confirmation page after 5 minutes, it’s best to exit the page and check a couple of things:
If you haven’t received a confirmation and no funds have been taken, you’re all good to go ahead and place the order again.
If you have been charged but didn’t receive a confirmation, please contact our Customer Service Team — we’ll sort it out for you quickly!
We offer a variety of secure and convenient payment options, including:
Alternative payment methods are also available in-store.
Occasionally, an item in your cart may sell out before you complete your purchase — in that case, it will be automatically removed. This doesn’t happen often, but it can occur during busy sale periods or when shopping clearance items.
We know it’s disappointing, but we’re always updating our stock — so feel free to check back or contact our Customer Service Team for help finding something similar!
Yes we accept Prezzy Cards online.
Yes, we take payment over the phone for purchases. Please call the customer services team in order to make payment.
Please note, your local store are unable to place orders over the phone.
Yes we do accept AFTERPAY payments, but we don't accept LAYBUY payments anymore. Please select the relevant payment option on the payment page.
Often times we sell out of stock online, and so remove the product view from our website until we can restock.
We offer a large range of our products on our website however sometimes these will still be available in your local store. Please contact our customer services team if you would like more information on this.
The option to select a specific colour for items in the assorted range is not available.
If you have selected this item online this means we cannot request or guarantee which colour you will receive.
If you wish to select your specific colour you can exchange the colour once the order is received and this will need to be done in store.
Yes, they are! We love keeping things simple — so the great deals you see online are also available in-store. Whether you prefer to shop from home or visit us in person, you’ll get access to the same awesome offers.
3D Secure is an additional layer of security to make online shopping transactions safer, by authenticating a cardholder's identity at the time of purchase
Managing your email preferences is easy! Just follow these steps:
From there, you can choose to unsubscribe completely or select which types of emails you'd like to receive — it's totally up to you!
Alternatively, you can log in to your online account and update your preferences under My Account.
Please try to reset the password by clicking on Forgot password. You will receive an email with a link to re-enter your password.
If you are still unable to log in, the customer services team will be able to provide you with a temporary password.
Sadly, commercial accounts can only be used in-store, via email or through our commercial team directly.
They can be reached via the form here: Commercial | Rebel Sports
Yes, this is a normal part of your bank’s security process to help protect you.
Sometimes, your bank will ask you to answer a security question or enter a code they send to your phone or email. This is called 3D Secure, and it helps confirm that it’s really you making the payment.
The screen might look different depending on your bank, but it’s completely legitimate.
If you’re not getting the code, your bank might have the wrong contact details — we recommend getting in touch with them to check and update your info if needed.
If you’re ever unsure, it’s always best to contact your bank directly.
Yes - our Commercial Team is here to help! If you're ordering in bulk for a school, business, or other commercial purpose, they can assist with the best pricing and options available.
To place a bulk or purchase order, please reach out via the form here: Commercial | Rebel Sport
If you see a message like "Authentication Failed" or "Transaction Not Completed" when trying to pay, here’s what it could mean and how to fix it:
🔐 Authentication Failed
This usually means your bank is trying to confirm it’s really you making the payment. They might send you a security code by text, email, or through their app.
💳 Card Declined or Payment Not Completed
This can happen for a few reasons:
If everything looks right on your end, the best next step is to contact your bank. They’ll be able to tell you exactly what went wrong and help you sort it out.
If your phone number is being rejected during checkout or account setup, it’s usually due to formatting. Please make sure your number is entered correctly:
✅ Correct format:
If your number is in the correct format and still not being accepted:
If you're unable to reset your password, please make sure you are clicking the "Forgot Password?" link on the login page. This will guide you through the steps to create a new password.
To help keep your account secure, your new password must meet the following requirements:
If you’ve followed these steps and are still having trouble, please try again using a different browser or device, or contact our Customer Service team for further assistance.
To change your personal details, simply log in to your account and head over to the "My Details" section in your profile. You can update your email address, phone number, and other personal details.
Sadly, we’re unable to deliver to PO boxes at the moment.
However, we can deliver to any urban or rural address in NZ!
You can update your email preferences in two easy ways:
1) From any Rebel Sports email
2) From your Rebel Sports account
Need help? Let us know and we’ll guide you through it!